Hi Experts,
I created a Service Request template, ZSRR, and I maintained copy control between the template, and the main Service Request transaction, ZSRV. SPRO --> CRM --> Transactions -->Copy Control for Business Transactions --> Define Copy Control for Transaction Types. Then I create a template in WebUI and I put in all the details including the Notes Section. See screen shot attached "Notes Saved in Template".
After I save the template, I click on "New From Template" button, and I choose the template, ZSRR, to populate my Service Request. All the fields get populated with the data from the template except for the Notes section. See attached screen shot "ClickingOnNewFromTemplate".
Why are my notes from my Service Request Template not getting populated in my new Service Request when I am using this template?