I am also having this issue. Using the suggestions in the thread, I went to D:\Crystal\SAP BusinessObjects Enterprise XI 4.0\warfiles\webapps\BOE\WEB-INF\config\custom (D:\Crystal was our install location) and created a file named "BIlaunchpad.properties" and inside this file, I added the lines:
authentication.visible=true
cms.visible=true
I restarted Tomcat, still no list. So, I rebooted the server, and tried it, still no luck. So, looking into the directory structure, I found the same filename under the default folder (D:\Crystal\SAP BusinessObjects Enterprise XI 4.0\warfiles\webapps\BOE\WEB-INF\config\default). After making a copy of the file, I changed the same lines above to read as shown above. Did the restart Tomcat and also reboot the server, made no difference.
When I saved the url of the CMC to my favorites under Chrome, I noticed some querystrings in the url. I tried those same querystrings under BIlaunchpad but didn't make a difference.
During the research of this problem, there was a forum post somewhere (not here) that discusses this same thing, but goes one step farther. It said after restarting Tomcat, to wdeploy the BOE application. On just about anything I try to deploy with wdeploy or even to just list the apps available, I get output from wdeploy similar to the following:
C:\Users\Administrator>wdeploy tomcat6 -DAPP=BOE deploy
trying D:\Crystal\SAP BusinessObjects Enterprise XI 4.0\win64_x64\jdk
Using JAVA_HOME=D:\Crystal\SAP BusinessObjects Enterprise XI 4.0\win64_x64\jdk
Access is denied.
Access is denied.
Access is denied.
Access is denied.
Access is denied.
Access is denied.
Access is denied.
Access is denied.
Access is denied.
Access is denied.
Access is denied.
Access is denied.
Access is denied.
Access is denied.
Access is denied.
Access is denied.
Access is denied.
Buildfile: wcommon.xml
log4j:ERROR setFile(null,true) call failed.
java.io.FileNotFoundException: D:\Crystal\SAP BusinessObjects Enterprise XI 4.0\
wdeploy\logs\wdeploy.log (Access is denied)
at java.io.FileOutputStream.openAppend(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.java:192)
at java.io.FileOutputStream.<init>(FileOutputStream.java:116)
at org.apache.log4j.FileAppender.setFile(FileAppender.java:272)
at org.apache.log4j.RollingFileAppender.setFile(RollingFileAppender.java
:156)
at org.apache.log4j.FileAppender.activateOptions(FileAppender.java:151)
at org.apache.log4j.config.PropertySetter.activate(PropertySetter.java:2
47)
at org.apache.log4j.config.PropertySetter.setProperties(PropertySetter.j
ava:123)
at org.apache.log4j.config.PropertySetter.setProperties(PropertySetter.j
ava:87)
at org.apache.log4j.PropertyConfigurator.parseAppender(PropertyConfigura
tor.java:645)
at org.apache.log4j.PropertyConfigurator.parseCategory(PropertyConfigura
tor.java:603)
at org.apache.log4j.PropertyConfigurator.configureRootCategory(PropertyC
onfigurator.java:500)
at org.apache.log4j.PropertyConfigurator.doConfigure(PropertyConfigurato
r.java:406)
at org.apache.log4j.PropertyConfigurator.doConfigure(PropertyConfigurato
r.java:432)
at org.apache.log4j.helpers.OptionConverter.selectAndConfigure(OptionCon
verter.java:460)
at org.apache.log4j.LogManager.<clinit>(LogManager.java:145)
at org.apache.log4j.Logger.getLogger(Logger.java:85)
at org.apache.tools.ant.listener.Log4jListener.<init>(Log4jListener.java
:49)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstruct
orAccessorImpl.java:39)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingC
onstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at java.lang.Class.newInstance0(Class.java:355)
at java.lang.Class.newInstance(Class.java:308)
at org.apache.tools.ant.util.ClasspathUtils.newInstance(ClasspathUtils.j
ava:267)
at org.apache.tools.ant.Main.addBuildListeners(Main.java:739)
at org.apache.tools.ant.Main.runBuild(Main.java:621)
at org.apache.tools.ant.Main.startAnt(Main.java:199)
at org.apache.tools.ant.launch.Launcher.run(Launcher.java:257)
at org.apache.tools.ant.launch.Launcher.main(Launcher.java:104)
AuroraConfig:
Loading message.properties
Loading wdeploy.conf
BUILD FAILED
D:\Crystal\SAP BusinessObjects Enterprise XI 4.0\wdeploy\wcommon.xml:2446: java.
io.FileNotFoundException: D:\Crystal\SAP BusinessObjects Enterprise XI 4.0\wdepl
oy\logs\WDeploy_summary.log (Access is denied)
Total time: 1 second
Ant return code: 1
Could this be the problem why I'm not getting the list? Why am I getting errors such as this? During our install yesterday, we just did a straight install performing a full installation and only changing the install folder and the name of the SIA agent to something more meaningful.
I was given the task of installing Crystal Server 2011 last week as no one in the company had any experience in installing it either and I have been struggling with issues here and there but seems that most is working now, except for this and AD authentication and that I can contact our company's AD guru to get assistance.
Any help you can suggest to help me get the authentication list to show would be greatly appreciated.
Thank you,
David Alge