Hi Kimberly,
Searching for the issue content of your question, I landed on below page and that has description as you mentioned. i.e Crystal sending barcode as Graphics and how that can be resolved under point 1 in 2nd para.
https://km.zebra.com/kb/index?page=content&id=SO6545&actp=LIST_POPULAR
Though, I haven't tried this, may be worth checking unless you get some other solution.
Thanks,
Raghavendra