Alessandro,
Just another question regarding "Delegation Mail". I have noticed that when a person "XYZ" delegates to some one "PQRS", Application sends email notification to both of them and addressing to main approver only!
Like:
Dear XYZ,
.......
.......
This email notification is received by both XYZ and PQRS, While PQRS should have received it like:
Dear PQRS,
.......
.......
From the system behavior, it is evident that it is not picking up separate approvers. May you please share your thoughts on this and also may I know how it is configured at your end?
Secondly, may I know if this behavior can be changed by any standard way?
Regards,
Faisal