Hi Gurus
When we pick up an EMail from the Agent Inbox using the "Interact" feature, the Interaction Record is created but no Activity Partner is populated.
In some case the users do not Confirm the customer and I suspect this is why the Activity Partner is not populated.
What are the options for populating the Partner correctly if the customer is not confirmed?
Do we need to implement a custom Access Sequence via a Badi?
Regards
Panduranga