Hello,
I see the error message that there is no installation number in the incident.
The installation number is necessary to determine sold to party, as well as other business partners. It could be the case that without a valid business partner for the processor or reporter, the AISUSER determination could not work.
Also, there are authorizations in the table AIINSTACCESS that are dependant on the installation number . One of the authorizations there is the incident sending authorization object (ANLEG).
Therefore, please make sure that the Ibase is properly populated in the incident, and that there is a good Ibase component for the system for which you want to create the incident.
If you update the system as license systems from SAP, you could look at the system information at the marketplace and see if the system information is complete there.
Best regards,
Miguel Ariño