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SAP Fiori - Track Sales Order no results found

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Hi team,

 

We have an issue with SAP Fiori - Track Sales Order app. When we click the tile, it gives the message "no results found". We also do not have any results when trying to search by customer name or customer number.

 

We have maintained the personnel data and assign it to the user ID and assign the user to the sales order. We have also maintained the configuration parameters and deploy the required BADIs BADI_SO_USR_TO_CUSTOMER and BADI_SO_CONTACT.

 

It seems that the tile is not accessing the back end system. Our Leave request and Approvals apps which access the same back-end system is working fine. There's no error message in /IWFND/ERROR_LOG either

 

Any suggestions? How do I check and confirm that the tile is actually accessing the back-end?

 

Thanking you in advance.

 

Cheers,

Azahir


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